Terms & Conditions – Tickets to Africa

1. CHANGE AND CANCELLATION

a) Changes and cancellations – by you

You must contact us to change or cancel your trip. All changes are subject to availability, limitations and limitations of the relevant airline, hotel or car supplier (provider). The refundable portion of your purchase price (if any) will be returned to you if we are returned by the supplier; we will transfer this refund to you. If you wish to cancel or change your reservation, the payment card fee charged at the time of booking will not be refunded. If cancellation results in the supplier charging a cancellation fee (which in some cases may be 100% of the reservation value) or if the change causes the price of your reservation to increase (e.g. a more expensive hotel), you will be required to pay additional fees or expenses which will be notified by your advisor. Deposits are not always refundable and if we have paid the supplier more than the deposit you paid you will be asked to pay us the balance.

i) Hotel reservation cancellation

The hotel you choose usually has its own cancellation policy, which we will show you on the trip details page before making your booking. If a cancellation fee is due, the cancellation fee will be charged “per room” and not “per booking”. Tickets2africa will transfer to you the policy or similar fees charged by the hotel in connection with the cancellation.

ii) Cancellation and modification of low cost flights

Low cost flight cancellation and modification conditions are the applicable provisions of the airline. You must contact the airline directly to cancel or change a low cost flight. Low fee rates are generally non-refundable. If you decide to cancel a low cost flight, our booking fee and any change fees will not be refunded. If the reason for your cancellation is covered by the terms of the insurance policy you have taken out, you may be able to claim a non-refundable rate or cancellation fee from the insurance company.

iii) Cancellation and modification of rental car

Please refer to the applicable supplier’s terms and conditions for cancellation fees and other important terms and conditions associated with your order.

iv) Cancellation of Your Insurance Policy

All insurance premiums are paid and sold in full at the point of sale, including a 14 day waiting period after which some policies may be non-refundable. The 14 day cool down period only applies if you have not traveled or made a claim under an insurance policy. It is your responsibility to check the specific terms of the insurance policy at the time of purchase.

v) Didn’t Arrived (NO SHOW)

If you have a reservation for our products or services, including flights, car rental, accommodation and packages, but do not show up for registration, pick up a car, or do not benefit from those products or services, you will not be eligible for a refund from we. However, you are entitled to a refund of any departure fees you may have paid for your flight (except for low-cost flights).

vi) Bring proof of reservation

You should ensure that you travel with booking confirmations, e-tickets and all other travel documents (including passports and visas) at all times. We will not be liable if a supplier fails to provide you with the product or service ordered if you fail to provide such documentation.

b) Changes and cancellations – by us

Sometimes we may need to make changes to your reservation. Most of these changes are minor and we will notify you of them as soon as possible before your journey begins. If there are significant changes that are not caused by events beyond our control, you will be offered the option of a similar alternative travel (if available) or a refund. If the reason for a material change in a reservation is due to events beyond our control (as described below), we are not responsible for offering you compensation.

i) Reservations for flights only

If the flight you booked has been canceled and you have paid for it in full, we will take all steps with the airline to ensure you receive a 100% refund.

ii) Flight reservation plus hotel

If you have booked flights plus hotel reservations through us, please note that each component of the journey has its own terms and conditions and terms and conditions. When you book flights and hotel reservations through us, you have the option of paying in full or with a deposit. If you pay in full, the provider will issue your confirmation within 24 hours. If you pay with a deposit, this covers only part of the flight journey and your room will be reserved for you at the hotel you have selected until final payment is received.

On very rare occasions, airlines sometimes overbook or overbook hotels. If we have placed an order with a deposit, we are required to notify you as soon as we are notified by the supplier within a reasonable time to offer an alternative or a full refund of the deposit.

iii) Relocation of our customers

If the hotel originally booked is closed for any other reason, the booking is overbooked, cancelled, or has maintenance issues and/or is unable to provide the reserved room. You agree that it is the hotel’s management or supplier’s responsibility to find alternative accommodations. If you decline the alternative and arrange your own accommodation, tickets2africa is under no obligation to cover the costs incurred. After prior notification, tickets2africa will contact you via email. If you refuse the alternative accommodation offered, tickets2africa is not responsible for any loss or expense that may arise as a result of relocation as this is entirely beyond our control. If the same hotel is available through another agent/company/website, tickets2africa is not responsible for any price differences as we have our own rates and distribution with suppliers, but we will refund any and all payments you make to the hotel less cancellation fees.

c) Important changes apply in principle

(i) Changes to your departure airport for the United Kingdom (excluding changes between Heathrow, Gatwick, Luton, Stansted and London City);

(ii) Change of more than 12 hours at the time of departure from the United Kingdom;

iii) Moving to your overseas resort; or

d) Events beyond our control

This includes: unusual, unexpected or unavoidable events beyond our control, the consequences of which cannot be avoided even if all reasonable care has been taken, including but not limited to war, threat of war, riots, civil disobedience or hostilities from government, terrorism, Natural or industrial disasters, fire, adverse weather conditions, river levels or floods, airport closures and may also include industrial disputes involving third parties, technical or maintenance problems or operational decisions that are not unexpected by the airline, such as schedule flight changes or damage to IT infrastructure (including but not limited to our website) or internet connection breakdown. Except as expressly provided in these Ordering Terms, we unfortunately cannot accept any liability or pay any compensation where the performance of our contractual obligations is prevented or affected by events beyond our control.

e) Covid Response – March 19, 2020 for travel restriction period:

Please note that the following notice does not override the terms and conditions set out at the time of confirming your reservation. It is intended to provide information and updates according to the terms and conditions of airlines, hotels and assistance providers.

In response to the global Covid-19 pandemic, please note the following updates to our Terms of Service:

i) Cancellation by airline, hotel or service provider

If the airline, hotel or service provider fails to perform all, part or all of the services under the original contract, please note that you will be reimbursed in accordance with the service provider’s refund policy.

Please note that they change regularly as they are subject to different travel rules and flight suspensions.

ii) You will be notified

You will be notified in writing when a refund has been approved and the estimated time for your refund. Our usual refund period can range from 14 days to 6 weeks depending on what was booked and which part of the travel booking you are participating in. Due to Covid 19, refund processing time is completely up to the supplier and your advisor can give you an estimate of when this refund will be received. This can be anywhere from 4 weeks to 1 year depending on the provider’s policy.

Please note that the above updates are only during the Covid – 19 response phase. In other cases, our usual booking conditions apply

2. FLIGHT BOOKING / FLIGHTS

a) Electronic Tickets

Some airlines only offer electronic confirmation of your reservation or “electronic ticket” on certain routes. We are not responsible if your e-ticket does not arrive due to your wrong email address or spam preferences. You can ensure your e-ticket reaches you by adding timestravel.com to your ‘safe list’. You must notify us immediately if you change your email address or phone number after booking with ticktes2africa. Also, please check if the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to notify us if you have not received confirmation of your ticket.

b) Cheap flights

To book a flight with a low cost airline, you can select a flight marked with the “Low Cost” logo or words on the tickets2africa website. Once you have entered the relevant personal data on our website, we will forward it to the low cost airline. Bookings are made directly between you and the low cost airline. After booking, you will receive two booking confirmations via email, one from the airline and one from tickets2africa. Information received from the airline is required for check-in. It is your responsibility to ensure all booking details are correct before proceeding. For changes or cancellations, please contact the airline directly, citing your references. Our booking fee for low cost flights will be charged to you at the time of booking. We will send you a confirmation invoice confirming your booking with the airline and the airline will debit your payment for fares and taxes. In addition, we must inform you that most low-cost airlines charge a fee for payment cards, which will be notified to you immediately prior to purchase. All fees, including payment card fees, may be expressed in different currencies (e.g. EUR). Low-cost airlines may also charge additional fees for checked baggage and for in-flight food and beverages.

c) Flight time

On your tickets2africa itinerary, flight times are provided as a guide only. All departure/arrival times stated on your flight ticket are provided by the respective airlines and are estimates only. They are subject to change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and passengers’ obligation to check-in on time. Unless your flight was purchased as part of a holiday package, we are not responsible for changes to departure/arrival times previously communicated to you or indicated on your ticket, or for any other changes to your flight made by the relevant airline. Please also note that if a flight route segment is not used without contacting the airline directly, all other sectors may be canceled without further notice. In this case we cannot be held responsible for the costs incurred. Therefore, you are required to reconfirm your flight with the airline in accordance with the airline’s applicable reconfirmation deadline. For all air travel, it is your responsibility to check the departure and arrival times of your flights during the journey. We are unable to make special arrangements for you if you experience delays as this matter is at the discretion of the airline. Please note that the time indicated on your ticket or itinerary is the flight departure time. Check-in time, as determined by the airline or in the airline’s schedule, is the last time a passenger can be accepted for travel, allowing the time required to complete all formalities. Flights cannot be delayed for passengers arriving late and in such cases we or the airline will not be held responsible. If the airline has a schedule change that takes longer than requested to land, we will notify you by email. Tickets2africa is not responsible for providing accommodation if the stopover is extended and accepted by the customer.

d) Place a request

We have no influence on the allocation of seats by airlines. So if you have a specific seat request, you should check-in at the airport as early as possible. We cannot guarantee that these requirements will be met.

e) Direct flights

Please note that the flight indicated as “direct” on your flight ticket is not necessarily a 24-hour flight. Direct flights are flights where there is no need to change planes during the journey.

f) Pregnancy and children

Some airlines refuse to carry women who are 28 weeks or more pregnant on the return date. Please consult the relevant airline as their rules may differ and consult your doctor as well. Infants must be at least 6 weeks old to travel by plane and must sit on an adult’s lap or use a booster seat. Please contact the airline you are flying with for details on a suitable location. In general, children over the age of 2 must occupy a seat. A child must be under 2 years of age on the return flight date to be entitled to an infant fare, which is usually 10% of the rate issued by the International Air Transport Association (or IATA).

(g) Taxes, levies and levies imposed by the government

Your airfare may include taxes, fees and charges imposed on air travel by public authorities. They can be an important part of the fare and included in the fare or displayed separately on your ticket. You may also have to pay taxes or other unbilled fees or charges, e.g. B. It is not always possible to include all departure costs in your ticket. In some cases, departure tax must be paid locally by you to the government of your home country and will therefore not be refunded by us

(h) Air Operator License (ATOL) Protection.

Please note that this section does not apply to low-cost flights. We offer security for the money you pay for your package and for your repatriation in the event of our bankruptcy. Holiday packages that include flights are covered by ATOL from CAA. ATOL ATOL number 74904. In the event of our bankruptcy, CAA will ensure you are not living overseas and arrange for a refund of the amount you paid us for pre-booking. For more information, see the ATOL website at www.atol.org.uk. Membership in our professional associations is accredited by IATA.

i) Community List

In accordance with European regulations, we are obliged to show the existence of a “Community List” containing information about airlines that are subject to operating restrictions within the European Community. The Community List can be viewed at https://ec.europa.eu/transport/air/safety/flywell_en.htm. We reserve the right to change your airline if it is blacklisted under EU regulations. Any changes to the actual airline after you have received your ticket will be notified to you as soon as possible and in any case at check-in or at the gate.

j) Luggage

You usually get free checked baggage and free carry-on baggage, restrictions on which may vary depending on the airline, class and/or route. The amount of checked baggage depends on the class/destination of your trip. Several leading airlines have introduced additional fees for checked baggage based on quantity or weight. Please see the links below for detailed information on each airline’s baggage policies and any applicable fees. What do I need to know about checked baggage? It is recommended to minimize the amount of carry-on baggage. Additional fees for checked baggage in excess of the allowance may apply. Please ask the airline for more specific information as these rules vary from time to time. See www.iata.org/bags for information and links. For security reasons, dangerous goods may not be packed in checked or carry-on baggage. Restricted items include, but are not limited to, compressed gases, corrosive substances, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with built-in alarm devices.

l) Denial of boarding, cancellation or delay of flight

Under European law, under certain circumstances you are entitled to a refund and/or compensation from your airline in the event of a flight refusal, cancellation or delay. Full details of these rights are published at European airports and are also available from airlines. However, reimbursement in such cases is the responsibility of the airline. If your airline does not follow these rules, you must file a complaint with the Air Transport Consumer Council on 020 7240 6061 or on the website www.auc.org.uk

m) Best Price Guarantee – Flights

If you think you have found a lower price than what you paid, please submit your claim to us using the instructions below and we will investigate the difference and refund you if necessary. The following requirements must be met:-

i) Refunds must be requested within 48 hours of booking and at least 72 hours before departure date; and

ii) Only prices from online retailers for trips are compared and cheaper flights must be offered by the relevant travel agency (IATA membership or equivalent); and

iii) the claim must be based on a similar comparison of the same airline, flight time and class as the service offered by tickets2africa (for example, including service fees and taxes) and for the same date as actually booked; and

iv) Cheaper flights should be immediately available to customers via online booking; and

v) Screenshot proof (or similar) of the lower fare quote must be provided on the same day, but not later than 2 hours after you booked the tickets2africa. The screenshot should show the following items: detailed price, airline, travel date, destination, flight time, flight class, passenger type, and number of passengers, comparison date and time. To request a price adjustment, follow the instructions below in paragraph 7u)

n) IATA

We are also IATA members and all flights booked on the website are subject to the IATA Terms and Conditions, which are incorporated by reference.

o) Additional Fee

Airlines may also charge additional fees for in-flight food and drinks. The amount of checked baggage depends on the class/destination of your trip. Several leading airlines have introduced additional fees for checked baggage based on quantity or weight. Please see the links below for detailed information on each airline’s baggage policies and any applicable fees.

3. HOTEL / ACCOMMODATION RESERVATION ONLY

Rate availability

All hotel rates are for UK residents only. If you do not live in the UK, call us on 0207 447 5000 for more information.

a) Additional local fee

Some of our hotels charge additional fees that must be paid locally at check-in or check-out (eg tourist tax). Please note that this amount is calculated in addition to the amount shown under the “Total order price” amount during the ordering process. If applicable, this amount will be shown on the trip details page in the “Total Price” section.

b) Map/Distance disclaimer

Please note that the distance from the city center and the location of the hotel on the map provided is for guidance only. If the customer wants the hotel to be at a certain distance from the city center or near a certain place, the customer must contact the hotel in question before making a booking.

c) Inaccessibility

If we are unable to confirm the accommodation originally requested, we will contact you to provide details of alternative accommodation or lack of availability. At this point you can accept alternative accommodation or receive a refund of the total amount you paid for your original booking.

d) Commercial / commercial hotel

We sell hotel reservations in two different ways:-

(i) As a commercial hotel that we sell to you as a principal; and

ii) As a retail hotel that we sell to you as an intermediary, such hotel may be marked as a hotel on the website where your hotel bill will be paid directly at the hotel upon check-in/check-out. For all retail hotels, we act as an agent on your behalf and tickets2africa will send you a confirmation invoice confirming your reservation at the hotel. The hotel will charge your check-in payment upon departure. All these amounts will be communicated to you during the order process.

e) Star rating

The star rating is used to symbolize the overall quality, level of service, standard of food and various facilities available in each hotel. The criteria applied in each country differ depending on the specific requirements set by the issuing authority concerned and are for informational purposes only. They do not constitute a warranty or guarantee of any kind from tickets2africa.

f) Hotel facilities

Please read the detailed hotel description for other policies that apply to your stay. You must be 21 years of age to stay at a Las Vegas hotel. Please note that the hotels we book for you are not exclusive to tickets2africa. We are not responsible for facility restrictions by other hotel guests or their activities. Tickets2africa is not responsible for the hotel content (including images, amenities list, etc.) displayed on our website. Hotels on tickets2africa are subject to change without notice and it is the customer’s responsibility to confirm the facilities directly with the hotel during the trip.

g) Local taxes are not included in the hotel price

Please note that there may be taxes levied overseas but not payable at time of purchase which are payable in connection with your hotel reservation e.g. local tax, sales tax, etc. You will pay all local taxes directly at the hotel upon check-in/check-out.

h) Our withdrawal rights

We reserve the right to cancel your hotel reservation if we have made an error in the price of your stay. We guarantee that we will notify you of the error within a week of your booking, provided your stay has not started.

i) General Terms and Conditions Best Price Guarantee – Hotel Reservations

If you think you have found a lower price than what you paid, please submit the information below and we will investigate the difference and refund you if necessary. The following requirements must be met:-

i) Refunds must be requested within 48 hours of booking and at least 72 hours before the date of the first night; and

ii) Only prices from online travel providers are compared

iii) Claims must be based on a similar comparison of the same type of room and occupancy in the same hotel, the same services as those offered by tickets2africa (e.g. including service charge, fees and breakfast) and for the same date as actually booked; and

iv) Accommodation at a lower price should be immediately available to customers via online booking. “On Request” rooms are not included; and

v) The lower priced accommodation must not be in the form of reduced special offers due to mileage credits, promotional rates, or as part of a package. To submit a price adjustment request, follow the instructions in paragraph 7(u) below

4. CAR RENTAL RESERVATION

a) Availability of rates

All car rental rates apply to UK residents only. If you do not live in the UK, call us on 0207 447 5000 for more information.

b) Minimum age

All providers have a minimum age to be able to rent at no extra cost, this is usually 25 years and over. Drivers between the ages of 21 and 24, if permitted by the supplier to rent a vehicle, will always be subject to a surcharge, payable on site, taxed and non-refundable. This fee can range from 10.00 euros per day in Europe and from 25.00 to 50.00 dollars in the United States. After selecting your car, please read the car rental rules where you can find the amount to be paid.

c) Maximum age

There are very few places that have an upper age limit. They can range from 60 years. If you are over 60, it is your responsibility to contact the license provider. If you do not do this and exceed the age limit, you may not receive the car.

d) Rent

Rental agents only accept credit cards to guarantee your deposit at the rental location. You have to use a credit card and it has to be the driver’s credit card. We will not be liable, compensated or otherwise, if you do not have a credit card at the time you pick up your car and you are refused rental by the Supplier.

e) Driver’s license

A valid driving license is required for all drivers. The driver’s license must be valid at the time of rental and remain valid for the duration of the rental. We will not be responsible, compensated or otherwise, if you fail to provide a valid driver’s license to the supplier and you are refused a lease.

f) United Kingdom Licensee

If you have a new photo ID, you will also need to get the paper. If you fail to present the card and its duplicate, you will not receive the vehicle. If your driver’s license is in Chinese, Russian, or a “picture” script, you must obtain an international driver’s license before traveling from your country of residence. This can’t happen in England.

g) Excessive rejection

While our rates are fully inclusive, there is always an excess to pay. This means that in the event of an accident/damage or theft, the first part of the damage is borne by the driver. This may vary depending on the rental car and destination.

h) Early return of your vehicle

The rental price is calculated from the agreed return time when the vehicle is handed over. If the vehicle is returned earlier than planned, you will not receive a refund.

i) Late return of your vehicle

The rental price is calculated from the agreed return time when the vehicle is handed over. If the vehicle lasts longer than planned, you may incur additional charges.

j) Lease Agreement

A rental agreement will be given to you to sign when you pick up your car. It contains all the information about your rental. It is your responsibility to review this document carefully before signing and retaining any copies. Tickets2africa shall not be liable for any breach of this Agreement.

k) Child seat

Children aged 3 to 12 years or 135 cm tall (whichever is earlier) must be secured in appropriate seats in the back of the car. The law states that vehicle drivers are responsible for compliance.

I) General Terms and Conditions Best Price Guarantee – Car Rental

i) Refunds must be requested within 48 hours of ordering and at least 72 hours before your claim date; and

ii) Only prices from online travel providers are compared. Lower priced car rentals must be offered by a travel agency or affiliated car rental company; and

iii) Claims must be based on the following elements as for similar comparison elements: same car rental company, same type of vehicle, same date, same pick up and drop off location and same inclusions as offered by tickets2africa; and

iv) Car rentals at lower rates should be immediately available to customers via online booking. Call vehicle is not included; and

v) Screenshot proof (or similar) of the lower fare quote must be provided on the same day, no later than 2 hours after you made your reservation for tickets2africa. The screenshot should show the following items: detailed price, car rental company, car type, date, pick up and drop off location, included price, comparison date and time; and

vi) Car rentals at lower rates do not have to be promotional offers, discounts due to mileage credits and membership cards or part of a package.

To submit a price adjustment request, follow the instructions in Section 7(u) below.

5. GENERAL RESERVATION TERMS

a) Your contract

Your contract will be valid with tickets2africa or other travel suppliers, depending on the travel product or service you have ordered. If you book a package or reservation only for a hotel we sell as the main hotel (as described in paragraph 3(d) above), your contract is with tickets2africa. A “package” is a pre-agreed combination of at least two of the following:

i) Transportation

) Accommodation or

Other travel arrangements

Other travel arrangements that are an essential part of your reservation and two or more of those components are generally sold to you by us at the same time as the price included in full payment

Your credit card will be charged for the total amount of your tickets2africa package at the time of booking. There may be a separate credit card charge for each product in the bundle, the total amount listed for your bundle.

When you book a low cost flight with us which represents a low cost airline flight represented by the logo on our website, we as your agent make your booking and contract for your low cost flight more binding. Airline terms and conditions may limit or exclude liability to you (often in accordance with applicable international conventions). If your booking is not a package or accommodation that we sell as principal, tickets2africa will place the booking on your behalf as the booking agent for the relevant supplier and your contract will be subject to the supplier’s terms and conditions, where applicable, and obligations to you to limit or exclude ( often in accordance with various applicable international conventions). If you wish to review the terms of the relevant Provider, we refer you to the links section of our website where the terms of the Provider are available via link. If a provider’s terms of use are not accessible via a link, we provide the provider’s contact information so you can contact them.

Alternatively, you should visit the official website of the respective provider. Please ensure you comply with the supplier’s terms and conditions applicable to cancellation fees and other important terms and conditions relating to your rental car.

Your trip is not a package holiday if you or our travel consultants collect two or more different products or services for you at one price and order these products at the same time for the total price. In this case, your contract is concluded with the respective third party provider. Tickets2africa acts as an intermediary for the provider and is not a party to a contractual relationship. Again, you are still subject to the supplier’s terms and conditions, which may limit or exclude your obligations to you (often in accordance with applicable international conventions).

Your contract becomes effective once we receive your payment in cash and a confirmation invoice has been issued. The price is confirmed at the last step of the order path when you click “I agree and buy”. Prices are displayed with exchange rates calculated daily. Accordingly, prices, including estimated prices in GBP (GBP), may vary daily to reflect exchange rate fluctuations. When a reservation is made, the exchange rate is determined at the time the item is created and applies to any changes or cancellations of that item in the reservation. The exchange rate is determined by tickets2africa. These booking conditions apply to all bookings (including those for which we only act as agents) unless otherwise stated. Please note that a booking fee of tickets2africa may apply, up to a maximum of £30 per person, depending on whether you book on our website or through our call center and depending on the product you ordered. You will be notified of any fees prior to confirming your reservation. An additional fee of 1.5% of the total value of the reservation may be charged for all products purchased from tickets2africa (except for hotel reservations, where payment is made at the hotel and does not include airfare, where payment is made by the airline) You pay. This amount is always indicated before payment and has a maximum of £30 per order.

We reserve the right to cancel your reservation if we have reasonable grounds to suspect fraud. In such cases, we will try to contact you via the email address you provided when ordering or through your bank. If we are unable to contact you or your bank, we may cancel your reservation without any obligation. All fees for tickets2africa are subject to change. This includes telephone sales, cancellations, exchanges, card payments or other fees. These costs can be reduced, increased or eliminated at any time.

b) Privacy Policy

For details on how we may use the information we receive from you when you use the website, please see our privacy policy on our website, which forms part of the contract under which we provide you with travel services. If you do not accept all of these terms, please do not use this website. You must retain any means of identification that we provide to you in order to use the services on this website. When using this website, you must provide accurate and complete information.

c) Governing Law

These Booking Rules and Conditions are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales will not have exclusive jurisdiction to determine any dispute that may arise. In addition, your Accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time. We are not responsible for reservations that do not comply with these local laws, customs and sensitivities.

d) Insurance coverage

If you have provided your date of birth as part of the terms relating to your reservation, you agree that we may use the information for limited purposes to confirm that we have provided you with the correct insurance policy. If you have purchased a travel insurance product from us, your purchase will be subject to the insurance terms available on the Approval and Purchase page and included in these Terms and Conditions. If you do not agree to these terms, you may not purchase travel insurance products. We advise you to take out adequate travel insurance that covers (at least) the cost of trip cancellation, emergency medical treatment costs, including repatriation, in the event of an accident or illness during your stay abroad, covered by you to ensure that the insurance you take out is complete, reasonable and suitable for your specific requirements. You are responsible for complying with the insurer’s requirements and your obligation to provide all necessary information to the insurer, e.g. existing disease.

Please note that for non-packaged bookings or accommodations that we sell as principals, we are not responsible for the actions and/or omissions of our employees, agents and suppliers unless they result in death, injury or illness.

e) Passport, visa and information/health requirements

The information in this section applies only to citizens of the United Kingdom. Non-British citizens (including: citizens of the United Kingdom; those holding their nationality with respect to Gibraltar; British citizens entitled to reside in the UK; both EC and other nationals) must apply to their embassy in the country of destination and contact Service Immigration at Headquarters for specific documentation for the country they are visiting or returning to the UK. It is your responsibility to check with the embassy or consulate whether the destination you are visiting requires a visa, especially if you do not have a British passport. If you fail to do so, you will be fully responsible for any costs, losses or damages incurred by you or us as a result of your failure. Also, remember to include any transit points of your journey that may also require a visa. Please note that many countries require that your passport be valid for six months after your stay. Some countries have different rules and you should contact the embassy or consulate of your destination country for up-to-date information.

It is important to ensure that your passport is legible and intact, any sign of damage could result in refusal of carriage or entry into your country of destination. If you hold a UK passport and need information about the expiration date of your passport, the process and time required to apply for a passport or renew an existing passport, minors regulations or if your passport is lost or stolen, you can contact the UK Passport Service Helpline on 0870 521 0410 or online at www.ukpa.gov.uk

You are responsible for obtaining the appropriate visa for your destination and any applicable transit points. If you require information on current visa requirements, procedures and the time required to apply for a relevant visa, please contact the Ministry of Foreign Affairs and the Community. Their phone number is 020 7008 8438 and their website address is www.fco.gov.uk. Please note that country-specific requirements can be complex and may change at short notice.

Children who do not yet have a valid British passport will need their own passport if they wish to travel abroad. Children registered with a passport before 5 October 1998 can continue traveling with a passport holder to:

The child is 16 years old; or

The passport in which the child was entered has expired; or

The child’s passport will be changed or the change will result in a new passport

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and the insurance will be void. If after booking a vacation but before traveling, members of your party change their name, e.g. as a result of the wedding we must be notified immediately so that we can endeavor to make the necessary changes to your holiday documents. If you are traveling to or from the United States and are from a country that is part of the January 12, 2009 Visa Exemption Program, the Electronic Travel Authorization System (ESTA) replaces the forms previously filled out on board. If you have traveled to the United States since January 12, 2009, you must complete and print an ESTA form prior to traveling to obtain a travel authorization.

You must carry this travel permit with you when you travel. If you do not have this document or it is invalid, the airline may refuse you to board the flight.

The form must be filled out at least 72 hours before departure, but it is recommended that you fill it out as soon as you start planning your trip.

This procedure applies to both adults and children (regardless of their age). Information requested includes passport number and country of residence.

In most cases the Electronic Travel Authorization is provided almost instantly online with an “Approved Authorization” note. This is valid for a period of two years or until the passport expires.

You should seek advice from a healthcare professional – a GP, nurse, pharmacist or travel hospital – ideally at least 8 weeks before travel, about any vaccinations and precautions that may be required or recommended. For more travel tips, visit www.fitfortravel.scot.nhs.uk and www.nathnac.org. For information on how to get medical care abroad, and how to get reduced and sometimes free treatment in Europe, see NHS health tips for travelers.

f) Advice before the trip

It is possible that the Travel Advice Unit and the British Community have released information about your holiday destination. We advise you to check before you travel whether the information has been published on page 470 of the BBC (Ceefax) or on the internet at www.fco.gov.uk/knowbeforeyougo.

g) Book your trip

If you use our website to make a reservation, you must provide us with your credit or debit card details to cover the full cost of your trip. Your credit card will be charged for the total amount of your tickets2africa package at the time of booking. There may be a separate credit card charge for each product in the bundle, the total amount listed for your bundle. You authorize us, or an authorized third party, to receive payment in full for the total amount of your purchase. Please note that a credit card may be required upon check-in. Rent or lease to confirm valid card use or to charge additional fees. The price of each product or service is reviewed periodically and may be increased or decreased. Special offers or discount offers on this website are provided at our discretion. All offers are subject to availability and can be withdrawn at any time. We will charge you for any additional processing fees we incur in connection with payments by debit or credit card and the booking fee per person will be added to the price of your trip. All of these fees will be billed to you at the time of booking.

When you make a reservation, you warrant that you have the authority to accept and accept these Terms on behalf of yourself and all members of your party, and that you are also responsible if you make a reservation for more than one person for all payments due from any member of the group where you made the reservation. You are responsible for ensuring that any information provided to you by us or our employees or suppliers is shared with all members of your country. Any information we provide to you is deemed to have been shared with all members of the group for which you made or made a reservation.

h) When an error occurs

Please note that this section does not apply to low-cost flights. If there is a problem with a low cost flight, you must notify the airline because of your contract with the airline (as described in paragraph 7a) above. If a problem occurs overseas, you must notify the relevant provider. If the supplier is unable to resolve the issue to your satisfaction, you should call us on 0207 447 5000 to give us the opportunity to assist you. If your complaint cannot be resolved by this time, you must notify us as soon as possible and write to our Customer Service Manager at tickets2africa 13 Station Road, London, SE25 5AH within 28 days of your return, making sure to include your original references. To the reservation shows and provides all relevant information. Failure to notify us within this period may affect our ability to resolve and/or fully investigate your complaint and as a result your right to compensation may be affected.

i) Our responsibility for your trip

Subject to paragraphs 7j and 7l) below, it is our responsibility to ensure that your package or booking is delivered only for the Accommodation we sell as the primary Accommodation that you book with us, as described on our website. If any part of your package or booking for accommodation only that we sell as principal is not as described and/or does not meet reasonable standards due to the fault of our employees, agents or suppliers, we will pay you reasonable compensation if this is affected. Travel pleasure up to double the value of your reservation. Subject to paragraph 7l) below, we accept liability for death, injury or illness caused by the acts and/or omissions of our employees, agents or suppliers while they are or are at work in delivering your package or acting only on reservations. For accommodation that we sell as principal. If you have not booked a package or accommodation reservation only which we sell as a principal, considering we only act as a booking agent for your travel supplier, we are not responsible if your trip is not satisfactory and in particular we are not responsible for any losses. , Personal injury or death, whether suffered or not, unless the loss was caused by our negligence.

k) Important information about the limitations of liability

With respect to international travel, our liability to you will be limited or excluded in the same way as provided for in the relevant international conventions set out below. This means that our liability to you is limited to the actual liability (if any) of the airline or transportation company providing the relevant travel services. Tickets2africa is only recognized as a travel and leisure provider and as such does not control or operate any airline, shipping company or Rail Company. When you travel, your journey may be subject to certain international conventions, such as the Warsaw and Montreal Conventions (on international air transport), Athens Convention (on international sea transport) or COTIF (Convention on International Carriage by Sea), international rail transport), as the Convention is amended or newly adopted from time to time (the “Convention”). You agree that this convention applies to you during this journey. Please click here to read the conventions incorporated into these Terms.

You agree that the carrier’s or carrier’s “Terms of Carriage” apply to you during this journey. When arranging this transportation for you, we rely on the conditions and limitations of liability contained in such international conventions and these “Terms of Carriage”. You acknowledge that all terms contained in these “Terms of Carriage” form part of your contract with us and with the Carrier and that these “Terms of Carriage” are incorporated into your contract by reference. These Conditions of Carriage are available on our website as part of the booking route. You may also request a copy of this international convention or the relevant airline’s “Conditions of Carriage” from our offices at tickets2africa, 13 Station Road, London, SE25 5AH. A copy of each operating airline’s “Terms and Conditions of Operation” is also available on the airline’s website.

Agents who do not hold ATOL, IATA, ABTA membership or equivalent travel certification, unless specified in a separate contract, are considered direct customers purchasing services for their employees. We reserve the right to cancel tickets if payment for services is not received by the payment end date, payment is refunded by the card issuer or bank, payment is canceled or payment is cancelled.

In the event of expiry of the payment term, late, issued or unissued, used or unused tickets, we reserve the right to cancel all used/unused tickets if you withhold payment or the payment is refunded. The customer must make his own arrangements to continue the journey as a result of the service being canceled due to non-payment.

Services purchased on credit If there is no credit, no credit agreement, you exceed your credit agreement or you have not paid even in the credit amount or payment date you agreed to, we reserve the right to cancel half-used, full-used tickets and you will get a great refund. Tickets2africa is not responsible for any inconvenience, interruption, loss, delay, missed connection due to service cancellation or non-payment of services.

m) Events beyond our control

Except as expressly provided in these Ordering Conditions, we unfortunately cannot accept any liability or pay any compensation where the performance of our contractual obligations is prevented or affected by circumstances beyond our control as described in paragraph 1, sub-paragraph 3 herein. on.

n) Your behavior

It is your responsibility to ensure that you and your party members do not behave inappropriately or cause harm, suffer, offend or harm others or risk damaging other people’s property (including but not limited to). (Just hangovers and air poisoning) during your trip. If, in our reasonable opinion or that of our service providers, your behavior is inappropriate and causes harm, suffering, humiliation or harm to others, or risks damaging property of others, we and/or our suppliers (e.g. hotel managers, airline pilots) may take appropriate action to take action to ensure the safety and comfort of our customers and their property and those of our suppliers, including terminating your journey, in which case our obligations and our suppliers’ obligations to you will terminate immediately and you will not have any of your rights. For any refund, compensation and/or reimbursement of any costs or expenses you may incur as a result of such termination. In addition, you must reimburse us for any costs we incur as a result of such termination.

o) Changes to General Terms and Conditions

We may change these Terms and Conditions at any time without notice. If we change these Terms and Conditions, the modified terms and conditions will be effective when posted on this website and you will be deemed to have accepted the relevant changes.

p) Special Assistance

If you are disabled, disabled or have limited mobility or require special assistance for any reason, you must notify us at the time of booking. If these terms change prior to your trip, you must let us know. After that, we will not be liable to you for any losses you incur if we or our suppliers are unable to meet your requirements.

q) Weather

We are not responsible for the disruption of your trip due to adverse or unusual weather conditions.

r) Special request

Please let us know if you have any special requests and we will forward them to the appropriate provider. However, we cannot guarantee your specific requests as we have no direct control over how the Services are provided.

s) Phone call

We reserve the right to record random phone conversations to ensure our customer service is continuously reviewed.

t) Third Party Rights

A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Booking Conditions. Nothing in this paragraph shall affect any existing or available rights or remedies except in accordance with this Act.

u) Best price guarantee

The following conditions apply to all best price guarantees:

i) Trade fairs and exhibition periods on tickets2africa are excluded; and

ii) Tickets2africa to consider a reasonable satisfaction claim; and

iii) The lower fare must be offered in the same currency as the tickets2africa reservation; and

iv) For a refund to be considered, the booking must have been made on the tickets2africa website; and

v) This Best Price Guarantee does not apply to group bookings of more than nine (9) people.

Tickets2africa is not responsible for paying Best Price Guarantee refunds in respect of fare errors imposed by tickets2africa or its suppliers, or for typographical, typographical, administrative or technological errors in any material. Backed by the best price guarantee. To claim the Best Price Guarantee, email priceguarantee@timestravel.com with the following information:

Your tickets2africa flight reservation reference number; and
The business name and web address of another online retailer; and
Details with screenshot evidence of prices offered by other online retailers.

We will review your request and contact you via email within two business days. If you are entitled to a refund, we will credit the card used to make the reservation. Tickets2africa reserves the right to change or withdraw any or all of its Best Price Guarantee at any time. Any cancellation will take effect once references to the Best Price Guarantee and these Terms and Conditions have been removed from the Website.